Troubleshooting Trust Wallet: How to Resolve Incorrect Balance Display Issues

Cryptocurrency wallets have revolutionized the way we manage our digital assets, providing security and accessibility like never before. Trust Wallet, a popular multi-currency wallet, has garnered a vast user base due to its user-friendly interface and robust security features. However, like any technology, it’s not without its occasional hiccups. One such problem is the display of incorrect balance, which can be frustrating for users. In this blog post, we’ll explore the reasons behind this issue and guide you through a step-by-step troubleshooting process to resolve it.

Ensure Network Synchronization:

Often, incorrect balance displays can be attributed to network synchronization issues. Trust Wallet relies on blockchain networks to fetch and display your balances accurately. If the wallet hasn’t synced with the network properly, you might encounter discrepancies. To resolve this, follow these steps:

1. Check your internet connection: Ensure you have a stable and reliable internet connection to allow Trust Wallet to synchronize with the blockchain networks.

2. Force refresh: Sometimes, the wallet might need a manual refresh to update balances accurately. To do this, go to your wallet’s main screen and find the “Refresh” or “Sync” button, usually represented by a circular arrow. Tap on it to trigger a manual refresh.

3. Update Trust Wallet: Regular updates ensure the app functions optimally. Check your app store for any available updates and install them to stay on the latest version.

Verify Wallet Addresses and Transactions:

Another common reason for balance discrepancies is sending or receiving assets using the wrong wallet address. To verify transactions and addresses:

1. Cross-check wallet addresses: Before initiating any transaction, double-check the destination wallet address to ensure it matches the intended recipient’s address.

2. Review transaction history: Within Trust Wallet, you can view your transaction history. Verify the transaction details and confirm whether the funds were sent or received correctly.

3. Check blockchain explorers: If you suspect a transaction issue, you can use a blockchain explorer to search for your wallet address and review its transaction history. This will provide you with an external view of your transactions for verification.

Review Token Contract and Decimals:

Cryptocurrencies and tokens often have unique smart contracts that determine how they are implemented on the blockchain. In some cases, incorrect balance displays can be caused by using the wrong token contract address or an incorrect decimal value. Here’s what you can do:

1. Obtain the correct token contract address: Visit the official website of the cryptocurrency or token you are holding in your Trust Wallet. Ensure you have the accurate contract address to link the token to your wallet correctly.

2. Verify decimal value: Some tokens have a different number of decimal places, and using the wrong decimal value can lead to inaccurate balance displays. Find the correct decimal value for the token you own and ensure it is correctly set in your Trust Wallet.

Check for Known Issues:

Trust Wallet has a large and active community, and sometimes, known issues or bugs can affect the app’s performance. Check the official Trust Wallet social media channels, community forums, and support pages for any reported issues. If your problem aligns with a known issue, be patient and wait for the developers to release a patch or update.

Backup and Restore:

If all else fails, you can try performing a backup and restore process. This step ensures your wallet data is saved securely, and any potential glitches in the app are resolved. Remember to back up your recovery phrase and follow the steps provided by Trust Wallet to restore your wallet correctly.


Trust Wallet is a reliable and feature-rich cryptocurrency wallet, but like any software, it may experience occasional issues. If you encounter an incorrect balance display, don’t panic. By following the troubleshooting steps mentioned above, you can quickly resolve most problems and have your wallet back to displaying accurate balances.

Remember to stay vigilant while performing transactions and always cross-check wallet addresses to prevent any mistakes. Additionally, keeping your wallet and app up to date ensures you have the latest security enhancements and bug fixes. Trust Wallet’s active community and support team are there to assist you in case you encounter any persisting issues.

Happy and secure cryptocurrency managing!